Florida Energy and Mild (FPL), a subsidiary of NextEra Vitality, is Florida’s largest electrical utility, serving greater than 5 million prospects throughout the state. With a dedication to offering dependable service and progressive options, FPL strives to satisfy the rising vitality wants of its prospects.
This informational article will information you thru the varied methods to contact FPL’s customer support division. Whether or not you’ve gotten billing inquiries, have to report an outage, or require help along with your account, we’ll offer you the required info to succeed in the suitable division and resolve your issues.
Whether or not you favor talking to a stay agent or using handy self-service choices, FPL gives a spread of contact channels to fit your communication preferences. So, let’s delve into the small print of every contact technique and uncover the way to get in contact with FPL customer support effectively.
florida energy and light-weight telephone quantity
Attain FPL customer support effectively with these key factors:
- Foremost customer support: 1-800-DIAL-FPL (1-800-342-5375)
- Report an outage: 1-800-4-OUTAGE (1-800-468-8243)
- New service or relocation: 1-800-226-3545
- Billing inquiries: 1-800-226-3545
- Vitality effectivity applications: 1-800-342-5375
- FPL Cell App: Handle account, view payments, report outages
- On-line chat: Accessible 24/7 through FPL web site
- Social media: Have interaction with FPL on Fb and Twitter
- FPL web site: Complete useful resource for account administration, invoice pay, and outage updates
Bear in mind these contact choices to make sure immediate help from Florida Energy and Mild’s customer support staff.
Foremost customer support: 1-800-DIAL-FPL (1-800-342-5375)
The primary customer support quantity for Florida Energy and Mild, 1-800-DIAL-FPL (1-800-342-5375), is your gateway to a variety of assist companies. Whether or not you’ve gotten questions on your invoice, want help along with your account, or wish to inquire about new services, this quantity connects you on to FPL’s educated customer support representatives.
- Basic inquiries: For any normal questions associated to your FPL service, account standing, or billing info, dial this quantity to talk with a customer support agent.
- Fee preparations: If you happen to’re going through difficulties making your invoice funds, contact FPL by means of this quantity to debate cost choices and discover versatile cost plans that fit your monetary scenario.
- Service requests: Have to request a service disconnection, reconnection, or switch? Make the most of this line to speak your service wants and schedule appointments with FPL’s technicians.
- Vitality effectivity applications: Fascinated about studying extra about FPL’s vitality effectivity applications and rebates? Join with a customer support consultant through this quantity to discover methods to avoid wasting vitality and cut back your month-to-month payments.
Bear in mind, this quantity is your main contact level for all of your FPL-related queries and requests. The customer support representatives can be found 24/7 to help you with any matter regarding your electrical energy service.
Report an outage: 1-800-4-OUTAGE (1-800-468-8243)
Florida Energy and Mild’s devoted outage reporting line, 1-800-4-OUTAGE (1-800-468-8243), is your direct connection to FPL’s outage administration staff. This quantity is obtainable 24 hours a day, 7 days every week, to help you in reporting energy outages and receiving updates on restoration efforts.
Once you name this quantity, be ready to supply the next info to the customer support consultant:
- Your identify and call info
- Your FPL account quantity
- The situation of the outage (tackle or nearest intersection)
- The time the outage occurred
- A quick description of the outage (e.g., no energy in all the home, flickering lights, and so forth.)
After you have offered this info, the customer support consultant will log your outage report and dispatch a crew to evaluate the scenario and start repairs. You’ll obtain updates on the estimated restoration time through automated telephone calls or textual content messages (when you’ve got signed up for these notifications).
Throughout widespread outages, similar to these attributable to extreme climate occasions, FPL could expertise excessive name volumes. In such instances, it’s also possible to report your outage on-line by means of FPL’s web site or cell app. Merely log in to your account, navigate to the outage reporting part, and comply with the directions to submit your report.
Bear in mind, FPL’s outage reporting line is your main useful resource for speaking energy outages and receiving updates on restoration efforts. By offering correct and detailed info, you’ll be able to assist FPL crews find and resolve outages extra effectively.
New service or relocation: 1-800-226-3545
If you happen to’re transferring to a brand new dwelling or enterprise inside FPL’s service space, or if it’s essential set up new electrical energy service at your present location, you’ll be able to name 1-800-226-3545 to talk with a customer support consultant. This quantity is devoted to dealing with new service requests and relocation inquiries.
Once you name, be ready to supply the next info to the customer support consultant:
- Your identify and call info
- The service tackle (new or current)
- The date you want service to start
- The kind of service you require (residential, industrial, and so forth.)
- Any particular necessities or requests you’ve gotten (e.g., underground service, momentary service, and so forth.)
The customer support consultant will information you thru the brand new service software course of and offer you an estimated timeframe for service activation. They can even inform you of any relevant charges or deposits required to determine your account.
If you happen to’re relocating inside FPL’s service space, it’s also possible to handle the switch of your current service on-line by means of FPL’s web site or cell app. Merely log in to your account, navigate to the transferring and transfers part, and comply with the directions to provoke the switch course of. You have to to supply your present and new service addresses, in addition to the date you want the service to be transferred.
Whether or not you are a brand new buyer or an current buyer transferring to a brand new location, FPL’s devoted new service and relocation line is your main useful resource for establishing electrical energy service shortly and effectively.
Billing inquiries: 1-800-226-3545
For any questions or issues associated to your FPL invoice, you’ll be able to name the billing inquiries line at 1-800-226-3545. This quantity is obtainable 24 hours a day, 7 days every week, to help you with a variety of billing-related issues.
Once you name, be ready to supply the customer support consultant with the next info:
- Your identify and call info
- Your FPL account quantity
- The billing assertion or bill quantity in query
- An in depth description of your inquiry or concern
The customer support consultant will overview your account and billing historical past to research the matter. They’ll present explanations for any costs or charges it’s possible you’ll be questioning, in addition to help you with the next:
- Reporting a billing error
- Disputing a invoice
- Requesting a cost extension or versatile cost plan
- Organising automated invoice funds
- Enrolling in paperless billing
- Understanding your vitality utilization and invoice parts
If you happen to desire to handle your billing inquiries on-line, you’ll be able to log in to your FPL account on their web site or cell app. As soon as logged in, you’ll be able to view your present and previous payments, make funds, replace your cost info, and arrange automated funds. It’s also possible to contact FPL’s customer support staff by means of the net chat characteristic out there on their web site.
Whether or not you select to name the billing inquiries line or handle your billing issues on-line, FPL’s customer support representatives are prepared to help you with any questions or issues you might have concerning your invoice.
Vitality effectivity applications: 1-800-342-5375
Florida Energy and Mild (FPL) gives a spread of vitality effectivity applications and rebates to assist its prospects save vitality and cut back their electrical energy payments. To be taught extra about these applications and how one can take part, name 1-800-342-5375 and converse with a customer support consultant.
- Dwelling vitality audits: FPL gives free dwelling vitality audits to its residential prospects. Throughout an audit, a skilled vitality knowledgeable will go to your own home to evaluate its vitality effectivity and establish areas the place it can save you vitality. You may obtain a personalised report with suggestions for energy-saving enhancements, together with details about out there rebates and incentives.
- Rebates and incentives: FPL gives rebates and incentives to prospects who buy and set up energy-efficient home equipment, gear, and residential enhancements. These rebates can assist offset the price of energy-efficient upgrades, making them extra inexpensive for householders and companies.
- Vitality-efficient services: FPL’s on-line market gives a big selection of energy-efficient merchandise, similar to home equipment, lighting, and sensible thermostats. Clients can even buy energy-efficient companies, similar to duct sealing and insulation, by means of FPL’s community of certified contractors.
- Vitality effectivity ideas and assets: FPL’s web site and cell app present a wealth of knowledge on vitality effectivity, together with ideas for saving vitality at dwelling and in companies. Clients can even entry on-line instruments to assist them observe their vitality utilization and establish alternatives for financial savings.
By profiting from FPL’s vitality effectivity applications and rebates, prospects can cut back their vitality consumption, decrease their month-to-month payments, and contribute to a extra sustainable atmosphere.
FPL Cell App: Handle account, view payments, report outages
The FPL Cell App is a handy and user-friendly instrument that enables prospects to handle their accounts, view payments, and report outages from the palm of their hand. Accessible for each iOS and Android gadgets, the app supplies a spread of options to make managing your electrical energy service simpler than ever.
- Account administration: View your account stability, due date, and cost historical past. Replace your contact info and cost strategies. Arrange automated funds to make sure your invoice is paid on time.
- Invoice viewing and cost: Entry your present and previous payments in digital format. Pay your invoice securely and simply by means of the app utilizing your most well-liked cost technique.
- Outage reporting: Shortly and simply report energy outages. Present your location and a short description of the outage. Obtain updates on the estimated restoration time and observe the progress of restoration efforts.
- Vitality utilization monitoring: View your vitality utilization historical past and observe your each day, weekly, and month-to-month consumption. Set energy-saving objectives and obtain customized suggestions that will help you cut back your vitality utilization and get monetary savings.
The FPL Cell App is a precious instrument for purchasers who wish to handle their electrical energy service conveniently and effectively. With its intuitive interface and豐富 options, the app makes it simple to remain linked to FPL and take management of your vitality utilization.
On-line chat: Accessible 24/7 through FPL web site
For patrons preferring the comfort of on-line communication, FPL gives a 24/7 on-line chat service by means of its web site. This characteristic permits you to join with a customer support consultant in real-time to debate your account, billing, outages, or every other FPL-related inquiries.
To entry the net chat service, merely go to FPL’s web site and click on on the “Chat with Us” button situated on the backside proper nook of the web page. You may be prompted to supply your identify, e mail tackle, and a short description of your inquiry. After you have entered this info, a customer support consultant shall be assigned to your chat session.
The net chat service is especially helpful for purchasers who’ve questions or issues that don’t require quick consideration. For instance, you should utilize the chat service to:
- Inquire about your invoice or cost choices
- Request details about vitality effectivity applications and rebates
- Report a non-emergency outage
- Ask questions on your account or service
- Present suggestions or ideas to FPL
The net chat service is a handy and environment friendly strategy to talk with FPL’s customer support staff. With its 24/7 availability, you may get the help you want, everytime you want it, with out having to attend on maintain or go to a bodily location.
Social media: Have interaction with FPL on Fb and Twitter
Florida Energy and Mild (FPL) actively engages with its prospects on social media platforms similar to Fb and Twitter. These platforms present handy channels for purchasers to remain knowledgeable, join with FPL, and obtain help.
- Obtain updates and alerts: Observe FPL’s social media pages to obtain the most recent information, updates, and alerts about energy outages, service interruptions, and energy-saving ideas.
- Ask questions and get assist: You probably have questions or issues about your account, billing, or service, you’ll be able to attain out to FPL’s customer support staff by means of social media. Merely ship a direct message or depart a touch upon certainly one of FPL’s posts, and a customer support consultant will reply as quickly as potential.
- Share suggestions and ideas: FPL values buyer suggestions and makes use of social media as a platform to assemble insights and enhance its companies. Share your ideas, ideas, and experiences with FPL on social media, and assist the corporate higher perceive your wants and expectations.
- Take part in contests and giveaways: FPL ceaselessly runs contests and giveaways on social media, providing prospects probabilities to win prizes similar to present playing cards, sensible dwelling gadgets, and energy-efficient home equipment. Take part in these contests for an opportunity to win thrilling rewards.
By participating with FPL on social media, prospects can keep linked, knowledgeable, and supported. FPL’s social media platforms are precious instruments for purchasers to work together with the corporate, obtain help, and contribute to bettering its companies.
FPL web site: Complete useful resource for account administration, invoice pay, and outage updates
Florida Energy and Mild’s (FPL) web site serves as a complete on-line useful resource for purchasers to handle their accounts, pay their payments, and keep knowledgeable about energy outages and different essential updates.
Listed here are some key options and functionalities out there on the FPL web site:
- Account administration: Clients can log in to their FPL accounts to view their account stability, due date, and cost historical past. They’ll additionally replace their contact info, cost strategies, and repair preferences.
- Invoice pay: FPL prospects pays their payments on-line by means of the web site utilizing a wide range of safe cost strategies, together with bank cards, debit playing cards, and digital checks. They’ll additionally arrange automated funds to make sure their payments are paid on time.
- Outage updates: The FPL web site supplies real-time details about energy outages. Clients can view outage maps, report outages, and observe the progress of restoration efforts. They’ll additionally join outage alerts to obtain notifications when their energy is out or anticipated to be restored.
- Vitality utilization monitoring: FPL prospects can observe their vitality utilization by means of the web site. They’ll view their each day, weekly, and month-to-month consumption, evaluate their utilization to earlier durations, and set energy-saving objectives. This info can assist prospects establish methods to scale back their vitality consumption and get monetary savings on their payments.
- Vitality effectivity ideas and assets: The FPL web site gives a wealth of knowledge and assets to assist prospects save vitality and cut back their carbon footprint. Clients can discover energy-saving ideas, study energy-efficient home equipment and applied sciences, and entry rebates and incentives to assist them make energy-efficient upgrades to their houses and companies.
The FPL web site is a precious useful resource for purchasers to handle their electrical energy service, pay their payments, keep knowledgeable about outages, and study methods to avoid wasting vitality. By using the web site’s options and assets, prospects can take management of their vitality utilization, cut back their prices, and contribute to a extra sustainable atmosphere.
FAQ
Listed here are solutions to some ceaselessly requested questions on Florida Energy and Mild (FPL) companies in Florida:
Query 1: How can I report an influence outage?
Reply: You may report an influence outage by calling FPL’s devoted outage line at 1-800-4-OUTAGE (1-800-468-8243) or by utilizing the net outage reporting instrument on FPL’s web site.
Query 2: What are my cost choices for my FPL invoice?
Reply: You may pay your FPL invoice on-line by means of the FPL web site or cell app, by mail, or by telephone. It’s also possible to arrange automated funds to make sure your invoice is paid on time.
Query 3: How can I handle my FPL account on-line?
Reply: You may handle your FPL account on-line by creating an account on the FPL web site. After you have an account, you’ll be able to view your invoice, pay your invoice, report outages, and observe your vitality utilization.
Query 4: Does FPL provide vitality effectivity applications and rebates?
Reply: Sure, FPL gives a wide range of vitality effectivity applications and rebates to assist prospects save vitality and cut back their electrical energy payments. You may be taught extra about these applications and rebates on the FPL web site.
Query 5: How can I contact FPL customer support?
Reply: You may contact FPL customer support by calling the primary customer support line at 1-800-DIAL-FPL (1-800-342-5375), by utilizing the net chat service on the FPL web site, or by sending a message on FPL’s social media pages.
Query 6: The place can I discover details about FPL outages and restoration efforts?
Reply: You will discover details about FPL outages and restoration efforts on the FPL web site, the FPL cell app, and on FPL’s social media pages.
Query 7: How do I request a brand new service connection or switch my service to a brand new location?
Reply: You may request a brand new service connection or switch your service to a brand new location by calling FPL’s new service line at 1-800-226-3545 or by utilizing the net service request kind on the FPL web site.
Closing Paragraph for FAQ:
We hope these solutions have been useful. You probably have any additional questions, please do not hesitate to contact FPL customer support.
Along with the data offered within the FAQ part, listed here are some extra ideas for Florida residents:
Ideas
Listed here are some sensible ideas for Florida residents to assist them handle their electrical energy utilization and get monetary savings on their FPL payments:
Tip 1: Use energy-efficient home equipment and gadgets.
Substitute previous, inefficient home equipment and gadgets with newer, energy-efficient fashions. Search for home equipment with the Vitality Star label, which signifies that they meet sure vitality effectivity requirements.
Tip 2: Modify your thermostat properly.
In the course of the summer time months, set your thermostat to a better temperature whenever you’re away from dwelling or asleep. Within the winter months, set your thermostat to a decrease temperature whenever you’re away from dwelling or asleep. Even a small adjustment could make an enormous distinction in your vitality consumption.
Tip 3: Make the most of pure mild.
Open your curtains and blinds throughout the day to let in pure mild. This can cut back your want for synthetic lighting, which may prevent vitality.
Tip 4: Unplug electronics whenever you’re not utilizing them.
Many electronics proceed to attract energy even once they’re turned off. Unplug them whenever you’re not utilizing them to avoid wasting vitality.
Closing Paragraph for Ideas:
By following the following pointers, Florida residents can cut back their vitality consumption, decrease their FPL payments, and contribute to a extra sustainable atmosphere.
The following pointers can assist you save vitality and cash whereas having fun with the dependable electrical energy service that FPL supplies.
Conclusion
Florida Energy and Mild (FPL) is dedicated to offering dependable electrical energy service to its prospects in Florida. The corporate gives a spread of companies and assets to assist prospects handle their accounts, pay their payments, report outages, and save vitality.
On this article, we now have mentioned the varied methods to contact FPL customer support, together with the primary customer support line, the outage reporting line, and the net chat service. We’ve additionally offered info on FPL’s on-line account administration instruments, vitality effectivity applications, and social media channels.
By using the assets and companies offered by FPL, prospects can take management of their vitality utilization, cut back their prices, and contribute to a extra sustainable atmosphere.
We encourage all FPL prospects to discover the data offered on this article and to contact FPL customer support with any questions or issues they might have.
Bear in mind, FPL is right here to serve you and make it easier to get probably the most out of your electrical energy service.
